Before you contact us
Never send your password, recovery codes, full card details or other login credentials. NexusRPG Support will not ask for them.
Contact and response time
Email support@nxrpg.com. We normally reply within two working days. Signed-in players should use the in-game Support centre for account-specific requests; if you cannot log in, email us from the address registered to your account.
Major service notices are posted under News & Updates.
Account support
Include your Character Name, a clear description of the issue and the approximate time it occurred.
Bug reports
Please include the page, action, expected result, actual result and steps that reproduce the problem. Screenshots are useful. Report exploits privately and do not use them for personal advantage.
Game feedback
Feedback about balance, readability, progression and system depth is welcome. Mention your character level and plane when that context affects your experience.