1. Information we collect
We collect account information you provide, such as your Character Name, email address and, when you create one, securely hashed password credentials. If you use Sign in with Apple, we store Apple’s app-specific account identifier, the verified email or private relay address Apple shares, and encrypted credentials needed to keep or revoke that connection. We do not receive your Apple ID password.
We also store game data including progression, inventories, transactions, purchases, kingdom and clan activity, settings and achievements. Native purchase records can include the product, transaction and account identifiers required to verify an App Store or Google Play purchase. Optional push notifications require a device delivery token.
2. Activity, chat and moderation data
NexusRPG records gameplay activity needed to operate persistent systems. Chat messages, reports, moderation actions and relevant audit records may be retained to protect players, investigate abuse and enforce the Game Rules. A recent activity timestamp is used to calculate the public online-player count.
GameGuard temporarily evaluates server-side action timing and the number of active account sessions to identify machine-like play. It does not create a device fingerprint. A challenge stores the resulting risk score and named signals so authorised staff can review why it was issued.
3. Sessions and cookies
Essential cookies and session storage are used for login, security, interface state and protection against forged requests. NexusRPG does not use optional advertising or analytics cookies unless this policy is updated to describe them.
4. How information is used
- To create accounts and run persistent game systems.
- To secure the service, prevent abuse and resolve support requests.
- To process and verify in-game purchase records where applicable.
- To improve balance, reliability and the player experience.
- To send major game news by email only when you have explicitly joined the optional newsletter. You can withdraw that choice at any time in Settings.
- To publish aggregated game statistics; private email addresses are not displayed.
5. Services that process information
NexusRPG uses its own hosted game service to provide the shared world. Apple may process Sign in with Apple, App Store purchases and optional Apple Push Notification delivery; Google may process Google Play purchases and optional Android push delivery. Our transactional email provider delivers verification, security and requested account messages. Stripe processes purchases made on the website, but Stripe checkout is not offered inside the iOS app. These providers process only the information needed for their service under their own terms and privacy obligations.
NexusRPG does not sell personal information, use third-party advertising SDKs or combine app data with third-party data for advertising tracking.
6. Security and retention
Reasonable technical safeguards are used, but no online service can promise absolute security. The normal retention periods below may be extended when a record is linked to an open Support case, payment dispute, security investigation or legal obligation.
- Personal notifications expire after 30 days.
- Closed Support tickets are removed after 30 days; the staff audit trail for the action is retained.
- Detailed Auto-action ticks expire after 7 days, while compact progression totals remain.
- Public Chat is normally retained for 180 days. Private or reported evidence may be retained longer when needed for safety or moderation.
- Login, network, GameGuard and moderation records are retained while reasonably needed to detect abuse, investigate a report or defend account access.
- Purchase, economy ledger, permanent progression and shared-world records are retained while the account or world record exists and longer where accounting, dispute or legal duties require it.
7. Policy changes
Data structures and retention needs may change as the game evolves. If this policy changes materially, its version will be updated and renewed acceptance may be requested.
8. Access, correction and deletion requests
You can permanently delete your account inside the app from Menu → Settings → Security → Delete account. Where possible, deletion also revokes the connected Apple authorization. For help accessing, correcting, exporting or requesting deletion of personal information, contact support@nxrpg.com. Support records the request and provides the available account data through an authenticated response. Some records may need to be retained for security, purchases, disputes or legal obligations.