Rules Update
Shared Connections and Payment Rules Clarified
Game Rules and Terms now clearly explain the required Support notice for shared connections, referral restrictions and payment-dispute enforcement.
What changed
- When multiple people play through the same public IP or household connection, one player must open a Support ticket immediately after all accounts are created and list every affected Character Name.
- Accounts sharing the same public IP may not refer one another or claim referral rewards between those accounts.
- Players must contact Support before requesting a bank or payment-provider reversal. False, fraudulent or abusive chargebacks against correctly authorized and delivered purchases result in permanent closure of the account and connected sanction-evading accounts.
- Nothing in the updated wording limits cancellation, refund or other consumer rights that apply by law.